Q&A

Shipping

We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.How long does shipping take?

How long does shipping take?

For domestic orders in the United States, it will normally take 1 to 2 weeks. For International orders, please allow up to 2 - 4 weeks depending on your location. You will find more information about shipping time in the shipping step at checkout process.

What are your payment methods ?

We accept both PayPal and credit cards (Visa, Master Card, etc.)

How do i check the status of my order?

Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in your email address. You may also visit any tracking website at any time and copy/paste your tracking number to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

I ordered multiple items. Why did i receive only one ?

We ship our products from different warehouses in USA and other countries, so when you order multiple items at a time they will be probably shipped separately. You may receive one item before the next. So don't panic if you don't receive all your items in the same time.

I messed up my shipping address and can i change it ?

If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. If your order has already been shipped, we'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

If you have any additional questions that have not been addressed in our Q&A, please contact us and we will get back to you as soon as possible.