Refund Policy

Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
their independent professional activity).
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The revocation period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, or has taken possession of the last goods, insofar as
you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must send us (Monika Mootaz Shamoon, Westring 30, 55120 Mainz, Phone: 017663035587,
E-mail address: by means of a clear statement (e.g. a letter sent by mail or an e-mail) about your decision to revoke this contract. For this purpose, you can use the enclosed sample withdrawal form
which, however, is not mandatory.
You can also fill out the model withdrawal form or another clear declaration on our website (
and send it to us electronically. If you make use of this option, we will send you immediately (e.g. by e-mail)
confirmation of receipt of such a revocation.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall return to you all payments that we have received from you, including delivery costs (with the
delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us),
standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive the
We will use the same payment method for this repayment. For this repayment, we will use the same means of payment that you
you used for the original transaction, unless expressly agreed otherwise with you; in no case will you incur any
In no case will you be charged for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that
you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the revocation of this
Contract to us or to hand over. The deadline is met if you send the goods before the expiry of the period of 14 days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to the fact that the goods were used in a way that was not necessary for the inspection of the quality, properties and functioning of the goods,
properties and functioning of the goods is not necessary handling them.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the
or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be supplied at the earliest 30 days after
the conclusion of the contract and whose current value depends on fluctuations in the market, over which the entrepreneur has no
has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if
their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
removed after delivery.


Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
- To Monika Mootaz Shamoon, Westring 30, 55120 Mainz, e-mail address: :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper communication)
- Date(s)
(*) Delete where not applicable.